From the quiet moments to the grand celebrations, jewelry is a companion that enhances your every experience.
Every piece you wear is more than just a decoration—it’s an integral part of the stories you create. Whether you’re celebrating an achievement, marking an important occasion, or simply enjoying the beauty of everyday life, jewelry adds a touch of elegance and significance to every moment. Let each piece you wear be a reflection of your journey, your strength, and the beauty you carry within.
Personalized items, Bespoke Gems, One-of-a-Kind items and Bespoke or Heirloom Revival Projects cannot be returned. Personalized pieces include any item that is engraved, custom stone arrangement (ie our Compass Charm, Family Stone Charm) or any special order.
If you are not entirely pleased with a product you purchased, Cuomen will accept limited items for exchange or return within 10 days of your delivery date. Item(s) must be returned in new and re-sellable condition with the original jewelry box. Returns after the 10-day period are only eligible for a store credit and at the discretion of Cuomen Jewelry.
If you would like to make a return please email us at info@cuomen.com for a return authorization. No refund will be granted without a return authorization form. Please keep in mind the client is responsible for covering the insured shipping fees to have the piece sent back to us.
For your protection, please pack your returns in the original box with the return authorization form. Please return your order using a prepaid shipping label we will provide and request a receipt.
Need help?Contact us at info@cuomen.com for questions related to refunds and returns.
Free Shipping
Note that, regardless of method of purchase, custom-ordered pieces are final sale and cannot be returned or exchanged.
Book an Appointment
Schedule for an in-store visit or a virtual appointment.
Call or Chat Online
Available daily from 10.00am to 8.00pm. UTC/GMT +8 hours
Submit Enquiry
Drop us an enquiry and we’ll get in touch with you via email.
